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Industry IT Support · Care Homes
IT Support for Care Homes
Dedicated, fully managed IT support for care homes
Cortec IT provides specialist, outsourced and fully managed IT support for care homes across Dartford, Kent, London and the South East, and has done since 2003. Fast response times, proactive monitoring and a team that knows your systems keep your organisation secure and productive.
Our IT services for care homes
Managed IT Services
- Managed IT Support
- Remote IT Support
- Server & Network Support
- Structured Cabling
- IT Consultancy
Cyber Security & Cloud
Website & Digital
- Website Development
- SEO & AI Search
- Digital Marketing
- Social Media Management
Business Continuity
- Managed Backups
- Offsite Backups
- Disaster Recovery
- DR Planning
- Replication & Failover
Dartford Business AwardsWinner 2024 & 2025
Three Best Rated®Top 3 IT company in Dartford, 2024 to date
Business Awards Kent 2025Finalist: Creative, Digital & Innovation
Care Homes specialistsKent, London & the South East
Why Cortec IT
Business IT support for care homes
Cortec IT specialises in outsourced, dedicated and fully managed IT support for care homes across Kent, London and the South East of England, and has supported organisations in Kent since 2003.
Every client is assigned a personal account manager and a designated support team who are familiar with your systems and keep up to date with them. Our services are reliable, proactive and affordable, without compromising on our standards of service or technical ability.
Most IT issues are fixed remotely. When a hands-on approach is needed, we attend sites in London, Kent and the South East, and we provide remote IT support across the UK.
Why choose Cortec IT?
- No long contracts
- Free callouts
- 24/7 help desk
- Remote monitoring
- Experienced IT team
- Fast response
- Local Kent-based support
- UK-wide remote support
<20sAverage call wait timeCall our help desk and speak to a real engineer, fast.
84%Fixed first time, remotelyMost issues are resolved on the first call, without a site visit.
96%Client retention rateOur clients stay with us because the service works.
Care Homes
IT challenges we solve for care homes
Common technology problems in your sector, and how we fix them.
Digital care records
The challengeCare plans and medication records need to be available on every shift.
Our solutionReliable Wi-Fi, managed devices and monitoring that keep care systems available.
Round-the-clock operation
The challengeA care home never closes, so IT problems cannot wait until morning.
Our solutionA 24/7 help desk with out-of-hours cover and proactive remote monitoring.
Residents staying in touch
The challengeResidents rely on Wi-Fi, phones and video calls to speak to family.
Our solutionWhole-building Wi-Fi, hosted telephony and secure guest networks.
Sensitive personal data
The challengeHealth and personal records must stay confidential and recoverable.
Our solutionAccess controls, encryption, managed backups and secure staff devices.
Security & compliance
Protecting residents’ personal data
We help care providers keep health and personal data secure and available, supporting the data protection side of your regulatory obligations.
- UK GDPR-focused data handling
- Cyber Essentials readiness
- Role-based access to records
- Encrypted, tested backups
Need specialist IT support for care homes?
Speak to our help desk or get a no-obligation quote.
Areas we cover
DartfordKentLondonSouth EastUK
FAQ
IT support for care homes: FAQs
Do you support care homes that run 24 hours a day?
Yes. Our 24/7 help desk includes out-of-hours cover, and proactive remote monitoring lets us fix many issues before they affect your staff.
Can you improve Wi-Fi across our building?
Yes. We design and install structured cabling and wireless networks so staff devices and residents get reliable coverage.
Do you visit care homes on site?
Most issues are fixed remotely. When a hands-on approach is needed, we attend sites in London, Kent and the South East.
How do you protect residents’ records?
With managed backups, proactive monitoring and security controls that follow Cyber Essentials guidelines, so care records stay private and available to the staff who need them.
Can’t find your answer? Our team is happy to help.
Meet our Support Desk Manager
David Butler
Support Desk Manager“Here at Cortec IT, we pride ourselves on delivering reliable technical support to our clients. We are committed to delivering prompt and effective solutions to keep your business running smoothly.”
Book a free IT support consultation at our Dartford office, at your premises or remotely.
Related services
Explore our IT support across Kent and London.
Cortec’s helpdesk provides fast and efficient IT support ensuring the fastest resolution for all of your issues.
020 8467 9222