IT Support Kent

Think local. Also, asking your potential partner how well they fixed a problem the first time would be helpful. Ask them how many issues were resolved on their first visit and how many remotely. Knowing how well their engineers are equipped to repair a problem is good. We have compiled the following key characteristics that set exemplary IT support companies apart from the competition. With over two decades of experience in the field, we’ve gathered the following qualities you should look for when hiring IT support companies for business in Dartford, Kent, London and the South East of England.

 

1. Location

It is highly recommended that you choose a local IT company with a long history, as location is the first thing to consider. While many things can be accomplished remotely today, a local IT service provider will be the preferred option if they must visit physically. A dedicated van with all the equipment they need at any time would be ideal.

 

2. Attitude

The importance of assessing a company’s attitude before it disappears in its services. Without adequate information technology, your business is at risk. Thus, your IT support provider should be more than a partner. For this to occur, you must work with professionals committed to their standards and your company. They should also care about your company to accomplish this.

 

3. Proactive services

There are two types of IT support companies: proactive and reactive. A proactive IT support company has a different philosophy. They aim to install the correct infrastructure to prevent problems and be prepared to handle them quickly if an unexpected issue arises. Compared to the spiralling downtime costs of a reactive approach, this service can provide excellent returns on investment for clients.

 

4. Scalability

The ability to grow or lean as necessary is essential for IT companies today. The importance of agile companies has never been greater than it is today. A good provider should refrain from forcing you to sign inflexible contracts or make decisions based on your future dreams.

 

5. Available 24/7/365 to assist

For your IT service provider to provide reliable service around the clock, your business-critical servers should also operate around the clock. Could you ensure you know what support they offer out-of-hours and whether it includes more than someone simply answering the phone to acknowledge your concern? The most reliable IT support companies ensure someone is always available, even during inconvenient hours. Although only some businesses require 24-hour support, working with a company that offers scalable services is an excellent idea if your needs change.

 

6. Up-to-date

Please look at future IT partner websites, Google business profiles, social media profiles, staff profiles, etc. Today’s companies maintain these things and update them regularly.

 

7. A wide range of choices

In most cases, it is accepted that using a service will result in purchasing expensive bundles filled with unnecessary extras. A reliable IT support company will only sell you what you need. You select from various options, with the IT company as a support partner.

 

8. Speed of response

It is worthwhile to note that an excellent IT support company offers extraordinary, guaranteed response times. Most companies claim they provide this service. However, you always need to check the small print. The term’ guaranteed response time’ can sometimes be mistaken for ‘we’ll answer your phone call’. IT support companies that take their business seriously will have an extensive network of experts working together to resolve your problem as soon as possible.

Various support companies provide a hierarchy of service level agreements depending on the criticality of the system, such as a response time of four hours, 24 hours a day for server failures, and a response time of two working days for office printers. If you have an IT problem, please select the appropriate level of service for your IT asset portfolio, ensuring your business remains protected.

9. Customer Reviews & Testimonials

Reviews and testimonials are always valuable. Although IT support companies generally publish glowing reviews in their marketing materials, there may be a more complete picture. It is also possible to find more accurate information by looking further afield. Asking other local businesses for recommendations and experiences may also be an effective authenticator. Additionally, word of mouth can be a powerful authenticator and demonstrate a company’s commitment.

 

10. Regular service reviews

Service delivery standards are essential to managed IT support services. Regular service reviews indicate a commitment to quality service. Select an organisation with high transparency, an active certification and partnership portfolio, and a commitment to continuous professional development. IT service providers can provide cutting-edge support by listening to clients and embracing ongoing professional development.

Another point is that the most successful companies will partner with leading manufacturers and IT hardware suppliers to expedite critical components’ rapid same-day or next-day delivery. The best companies will partner with leading manufacturers and IT hardware suppliers to accelerate essential elements delivery.