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Business IT Support · Medway
IT Support Medway
Dedicated, fully managed IT support for Medway businesses
Cortec IT has provided fully managed IT support to small and medium-sized businesses across Medway since 2003. You get a 24/7 help desk, proactive monitoring, free callouts and no long contracts.
Who looks after your IT
David ButlerSupport Desk Manager
“Here at Cortec IT, we pride ourselves on delivering reliable technical support to our clients. We are committed to delivering prompt and effective solutions to keep your business running smoothly.”
Dartford Business Awards 2025Since 2003Rated 5.0 on Google
Our IT services in Medway
Managed IT Services
- Managed IT Support
- Remote IT Support
- Server & Network Support
- Structured Cabling
- IT Consultancy
Cyber Security & Cloud
Website & Digital
- Website Development
- SEO & AI Search
- Digital Marketing
- Social Media Management
Business Continuity
- Managed Backups
- Offsite Backups
- Disaster Recovery
- DR Planning
- Replication & Failover
Dartford Business AwardsWinner 2024 & 2025
Three Best Rated®Top 3 IT company in Dartford, 2024 to date
Business Awards Kent 2025Finalist: Creative, Digital & Innovation
MedwayRemote and on-site support
Why Cortec IT
Managed IT support for Medway businesses
Businesses rely on their IT systems more than ever. Cortec IT specialises in fully managed IT support for companies and organisations in Medway, and has supported small and medium-sized enterprises in the area since 2003.
Each Medway client gets a personal account manager and a dedicated support team who know your IT systems. Our services are reliable, proactive and affordable, without compromising on our standards of service or technical ability.
Alongside IT support, we provide cloud services, cyber security, website development and SEO for Medway businesses.
Why choose Cortec IT?
- No long contracts
- Free callouts
- 24/7 help desk
- Remote monitoring
- Experienced IT team
- Fast response
- Local Kent-based support
- UK-wide remote support
<20sAverage call wait timeCall our help desk and speak to a real engineer, fast.
84%Fixed first time, remotelyMost issues are resolved on the first call, without a site visit.
96%Client retention rateOur clients stay with us because the service works.
Kent-based
IT support across the Medway towns
Our help desk resolves most IT problems remotely, over the phone or by securely accessing your computers and devices.
When a physical fix is needed, our engineers come to your Medway premises from our office in Wilmington, Dartford, close to the A2 and the M25.
Prefer to meet first? Book a free consultation at our office, at your premises or by video call.
Unit 17, Bybow Farm, Wilmington DA2 7ERMedway towns we cover
How it works
Getting started is simple
1
Free Consultation
Tell us about your business and your IT. We can meet at our Dartford office, at your premises or remotely.
2
IT Review
An engineer reviews your devices, servers, cloud, network and security, then recommends the right support plan.
3
Onboarding
We set up monitoring, document your systems and introduce your dedicated account manager and support team.
Need IT support in Medway?
Speak to our help desk or get a no-obligation quote.
Client reviews
5.0Rated on GoogleWhat our clients say
Don’t just take our word for it.
“From the very beginning, we have found Cortec to be a highly proficient, efficient, honest and reliable company, always quick to respond. We would highly recommend them.”
“Using Cortec as our IT support company has been one of the best business decisions we have made. They are totally reliable and always on call to provide support and ideas.”
“As a busy estate agent, we have tried many different IT firms over the last 20 years. Cortec was an IT company that just seemed to care. Ten years on, and what a difference.”
FAQ
IT support in Medway: FAQs
Which Medway towns do you cover?
All five: Rochester, Chatham, Gillingham, Strood and Rainham, together with the villages on the Hoo Peninsula.
We have sites in more than one Medway town. Can you support them all?
Yes. We support multi-site businesses under one agreement, with one help desk number, shared systems across locations and engineers who visit whichever site needs them.
How much does IT support cost for a Medway business?
It depends on your users, devices and systems, so we give a tailored quote instead of a fixed price list. Support is month to month, and you can request a quote online.
Is help available outside office hours?
Yes. Out-of-hours cover is available, and our monitoring keeps watching your systems overnight and at weekends so problems are picked up early.
Can you make sure our business shows up in Google and AI search?
Yes. Alongside IT support, our in-house team offers Search Engine Optimisation (SEO) and AI search optimisation, helping Medway businesses get found on Google, Google Maps and in AI answers such as ChatGPT.
Can’t find your answer? Our team is happy to help.
Visit us
Our office in Wilmington, Dartford
- Cortec IT Solutions LtdUnit 17, Bybow Farm, Orchard Way, Wilmington, Dartford, Kent DA2 7ER
- Nearest stationDartford
- Office hoursMonday to Friday, 9am to 5:30pm. Closed on bank holidays.
- Talk to us020 8467 9222 · sales@cortecit.co.uk
IT support across Kent & London
As well as Medway, we support businesses throughout Kent, London and the South East.
Cortec’s helpdesk provides fast and efficient IT support ensuring the fastest resolution for all of your issues.
020 8467 9222