IT SUPPORT

Every business is unique. Your IT support solution should be too. Cortec IT tailor support packages around the specific needs of each client. This enables us to provide our clients with the highest level of service whilst integrating perfectly into your business. We pride ourselves on delivering reliable, proactive and affordable IT solutions without compromising our high standards of service and technical ability.

 

 

 

PROFESSIONAL IT SUPPORT

Our team of IT professionals can help your business in Dartford, Kent, London, and the South East of England. IT Support is moving toward virtual, so we cover the entire UK and beyond. We are the closest IT support company to you. We want to ensure that you fully understand our IT support services, so we have listed them below for your convenience. Please let us know if you have any questions or concerns. The term “IT support” stands for “Information Technology Support”. This service is meant to assist organisations with technology-related problems. It involves troubleshooting issues and correctly ensuring computer systems, networks, software, and hardware function.

Those who encounter difficulties with their computers, devices, applications, or IT infrastructure can receive technical assistance and expertise through IT support. This assistance can be provided through different channels, such as in-person, over the phone, via email, or remotely through specialised software tools.

 

IT support tasks and responsibilities include:

 

• Troubleshooting: Diagnosing and resolving technical issues, such as hardware malfunctions, software glitches, or network problems.
• Software Installation and Configuration: Assisting users with installing, setting up, and configuring software applications.
• Hardware Support: Assisting with computer hardware components like printers, scanners, monitors, etc.
• Network Support: Assisting with network connectivity issues, setting up routers, managing network security, etc.
• Virus and Malware Removal: Identifying and removing viruses, malware, and other security threats.
• Data Backup and Recovery: Helping users back up their essential data and recover data in case of loss.
• System Updates and Maintenance: Ensuring that systems and software are updated with the latest patches and updates.
• User Training: Training users on how to use various software applications and technology tools effectively.
• Remote Support: Offering assistance to users from a remote location through remote access tools.
• IT Consultation: Advancing individuals or businesses on IT needs, system upgrades, or technology strategies.

 

Having IT support is essential for both businesses and individuals. It assists in overcoming technical difficulties, enhancing IT infrastructure, and increasing overall productivity. IT support can be provided by in-house IT teams or outsourced to specialised IT support service providers. Before you choose your IT support company, we would like you to explore our blog, the Top 10 Reasons to Outsource Your Business IT and the About Us pages. It develops the confidence to contract with us. Also, you can visit or follow our social media for regular updates and offers.

We appreciate your time exploring the IT Support page. We hope you can join us after reviewing our company and IT Support success stories. We might be your next IT partner. However, if you are still looking for more information, please fill out the quick quote or contact form below, and we will contact you as soon as possible to discuss the next steps. Or, if you would like to visit our offices, please get in touch with us to book an appointment. We will book you for an IT support consultation. You can also arrange a remote consultation. Our IT support engineer reviews your systems and needs during this process and offers recommendations. Last but not least, if you want to keep in touch in the future, we request you to follow our social media; it’s one of the easy ways to stay in touch and get regular updates and offers.​

MEET OUR SUPPORT DESK MANAGER

DAVID BUTLER