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Considerations when choosing a new IT partner in the UK


Things to consider when choosing an IT Support provider: is it time you made a change? We very much see IT support as an ongoing partnership; we are proud to keep over 95% of our customers on a rolling 30-day basis; some have been with us since 2003. When comparing potential IT support companies, make sure you’re comparing apples with apples; we also do Android, so don’t worry. Please have a look at the Considerations when choosing a new IT partner.


  •  Are they asking you to commit to a lengthy contract?
  • If so, ask yourself why? Would it not be better to use them because they offer a top-class service rather than you’re contractually obliged to?
  • Are they available 24/7 and able to be there in person if necessary?
  • Is it more than a one-person band behind the scenes?
  • Do you feel comfortable enough to talk about all IT issues?
  • Does your IT provider push you and your IT solution forward?
  • How much time is your team spending not doing their jobs fixing or attempting to fix IT problems? What does downtime cost you?


Please look at our about us page to learn about the success since 2003 in IT support services.
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Considerations when choosing a new IT partner in London


When choosing a new IT partner, several important considerations must be remembered. Here are some key factors to consider:

  1. Expertise and Experience: Evaluate the IT partner’s knowledge and experience in the specific areas that align with your organisation’s needs. Assess their track record, client references, and case studies to gauge their competence and ability to deliver results.
  2. Services and Solutions: Determine if the IT partner offers the services and solutions relevant to your organisation. Consider their offerings, such as software development, infrastructure management, cybersecurity, cloud solutions, data analytics, and IT consulting.
  3. Scalability and Flexibility: Consider whether the IT partner has the scalability and flexibility to accommodate your organisation’s growth and changing needs. Choosing a partner who can adapt to your evolving needs and provide solutions that align with your long-term goals is essential.
  4. Technical Proficiency: Assess the IT partner’s technical proficiency and competence. Look for certifications, partnerships with leading technology providers, and a solid technical team with relevant skills and expertise. This ensures that they can effectively handle your IT requirements.
  5. Communication and Collaboration: Effective communication and collaboration are crucial for a successful partnership. Could you evaluate the IT partner’s communication channels, responsiveness, and willingness to understand your organisation’s unique challenges and goals? They should be able to align their services with your business objectives.
  6. Security and Compliance: Given the increasing importance of data security and regulatory compliance, choosing an IT partner with a strong focus on security practices is essential. Evaluate their security measures, data protection protocols, and compliance with relevant industry standards and regulations.
  7. Service Level Agreements (SLAs): Understand the IT partner’s service level agreements and performance metrics. Clear SLAs help set expectations for response times, issue resolution, uptime guarantees, and other critical factors that ensure the smooth operation of your IT systems.
  8. Cultural Fit and Values: Assess the cultural fit and values of the IT partner. A good match in organisational culture and discounts can lead to a more productive and harmonious working relationship. Working with a partner who shares a similar vision and understands your corporate culture is beneficial.
  9. Financial Stability: Consider the IT partner’s financial stability and long-term viability. Evaluate their financial track record, client retention rate, and overall reputation in the industry. This helps ensure that the partner will be reliable and sustainable for your engagement.
  10. Cost and Value: Finally, evaluate the cost-effectiveness and value proposition offered by the IT partner. While cost is an important consideration, it should be balanced with the partner’s ability to deliver high-quality services and solutions that meet your needs and provide a good return on investment.

By carefully considering these factors, you can choose an IT partner that aligns with your organisation’s requirements, goals, and values and can effectively support your IT initiatives and digital transformation efforts.