Four Signs to change your IT support company in the UK
These are the four signs that changing your IT support company is time.
Please have a look at the below.
1. You only talk when something’s wrong
A good IT support firm will perform preventative maintenance to reduce the chance of things breaking in the first place. In short, your IT Support should be more than the emergency services for your business computers because it is invariably too late by then. You should be able to turn to them for advice whenever needed. The majority of Cortec’s clients enjoy the benefit of a scheduled monthly site visit to maintain their systems and perform any preventative maintenance. Cortec also operates a pre-emptive strike policy to discuss IT requirements and concerns.
2. There is always an excuse for why they haven’t called you back or can’t come to the site.
This is a pretty clear sign that they feel they don’t need to impress you any more. Moreover, you are now the client they can count on to keep paying the bills. Perhaps they are overworked or understaffed, or the one person who knows what to do is on holiday or at the golf course. Either way, it’s time to have a chat. Cortec doesn’t wait for your calls; we pride ourselves on proactive account management, and the head technician controls any callouts directly.
3. They only meet their SLAs
Your SLA is part of your contract and stipulates how long you’ll have to wait for a response or to get things fixed. A good support company will aim to exceed this level of service; if your current provider is only just sneaking inside the time limits when you need help, it might be a sign that things are taking a turn for the worse. The staff and management at Cortec are very proud of our actual response times compared to our SLAs and work hard to ensure they are among the best in the industry. Every client is unique. Therefore, SLA expectations are always discussed before signing the contract. We have worked very hard over the last ten years to be in a position to offer your business a level of support considered by our clients to be outstanding.
4. They don’t seem to be interested in moving your business forwards
Business IT changes fast. If your support company refuses to support new technology, you should find one that will. These things will be around and can significantly benefit your business (think smartphones, pads, cloud). Your IT support should be helping you find ways to utilise them. Cortec is at the forefront of enabling our clients to take advantage of new technologies; we led the way in supporting remote workers and setting up and supporting mobile devices such as smartphones and pads as part of our essential support packages. Please look around the rest of the website, then call 0208 467 9222 to talk about the website, then call 0208 467 9222 to discuss your options. You will be surprised at the difference a good IT support company can make to your business.
Finally, we hope you like our blog on Four Signs to Change your IT support company. If it is time to change your IT support company, please explore IT Support near me. If you like it, could you drop us a line? In the same way, you can give us a call at 0208 467 9222. However, if you want to join later, leave your email ID for a newsletter or look for regular updates, then follow or like our social media.